Refund and Cancellation Policy

Last updated: 15 September 2026

Everything we make is made to order. This policy explains when you can cancel, when you can return, and how refunds are paid.

Cancelling an order

You may cancel any order free of charge before it enters production — usually within 24 hours of ordering. Email us as soon as possible with your order number. Once an item is in production we cannot cancel it, because it is made for you alone.

Personalized items

Personalized products cannot be returned or exchanged for change of mind, because they cannot be resold. This does not affect your rights where an item arrives damaged, defective, or different from what you ordered.

If we printed exactly what you submitted and the error was in your submission — a misspelled name or a wrong date — we are not able to refund it. We will always offer a reprint at cost.

Non-personalized items

Unpersonalized prints and objects can be returned within 7 days of delivery, unused and in their original packaging. Return shipping is at your cost unless the item was faulty.

Damaged or defective items

If something arrives damaged or defective, email us within 48 hours of delivery with your order number and photographs of the item and its packaging. We will reprint it or refund it in full, including shipping, at your choice. You will not pay return shipping in this case.

How refunds are paid

Approved refunds are issued to the original payment method through Razorpay. We initiate the refund within [X] business days of approving it. The time it then takes to appear on your statement depends on your bank or card issuer, and is typically 5 to 10 business days.

How to request one

Email [SUPPORT EMAIL] with your order number and what went wrong. We reply within one business day.